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Questions about an order, curious which scent suits your space, or interested in stocking Pure Haven? Write to us — a real person reads every message.
Order help
Tracking, changes, returns, or a candle that arrived less than perfect.
[email protected]Wholesale
Stocking Pure Haven in your shop, spa, or studio. Tell us about your space.
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Quick answers
Every order is packed by hand and leaves the studio within two business days. You'll receive a tracking link by email as soon as it's collected.
Natural coconut wax, blended with phthalate-free fragrance oils and a cotton wick. No paraffin, no parabens, no added dyes.
On the first light, let the wax pool reach the edge of the glass — it usually takes two to three hours and prevents tunnelling. Trim the wick to about a quarter inch before every burn after that.
Unused items can be returned within 30 days. If anything arrives damaged, send a photo to [email protected] and we'll replace it right away.
Yes. We work with shops, spas, and studios on small-batch wholesale orders. Write to [email protected] and tell us about your space.
Not sure which scent?
Tell us about the room and how you want it to feel — we'll point you to the right one.
Ask us anything