Privacy Policy

Who we are

Pure Haven Candles LLC (“we”, “us”, “our”) makes and sells hand-poured coconut wax candles, car diffusers, and room & body sprays.

We trade as Pure Haven Candles LLC, of 34 Prospect St, Suite 10, East Orange, NJ 07017, United States. For any question about this policy or your personal information, write to [email protected].

We are the data controller for the information described below.

Information we collect

Information you give us

• Order details — your name, email address, shipping and billing address, and phone number.
• Account details — if you create an account, your login credentials and saved preferences.
• Messages — anything you send through our contact form, by email, or on social media.
• Marketing preferences — whether you've opted in to our emails.
• Reviews — the name, rating, and text you submit with a product review.

Information collected automatically

• Device and browser data — IP address, browser type, operating system, and screen size.
• Usage data — pages viewed, time on site, referring links, and items added to your cart.
• Cookie data — described in section 5 below.

How we use your information

We use the information above to:

• Process your order, take payment, and ship your items.
• Send order confirmations, shipping notices, and tracking links.
• Answer your questions and handle returns or replacements.
• Send marketing emails, where you've asked to receive them.
• Understand how the site is used so we can improve it.
• Detect and prevent fraud, and meet our legal and tax obligations.

Where required by law, we rely on one of the following as our legal basis: performing our contract with you, your consent, our legitimate interest in running the business, or compliance with a legal obligation.

Payments

Payments are handled by Stripe. When you check out, your card details are sent directly to them over an encrypted connection. We receive confirmation that a payment succeeded and the last four digits of the card, but never the full number or security code.

Your payment provider processes your data under its own privacy policy, which we'd encourage you to read.

Cookies and tracking

Cookies are small files stored by your browser. We use them to:

• Keep the site working — remembering your cart and keeping you signed in. These are essential and can't be switched off.
• Understand usage — anonymous analytics showing which pages are visited and where visitors arrive from.
• Measure advertising — where we run ads, to see which ones lead to orders.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working properly.

Who we share your information with

We do not sell your personal information. We share it only with the services needed to run the shop:

• Payment processor — to take payment securely.
• Shipping carriers — your name and address, so your parcel arrives.
• Website and email platform — our site, store, and email are hosted on Automate Hub.
• Analytics and advertising providers — as described in section 5.
• Professional advisers and authorities — where we're legally required to disclose information.

Each of these providers is only permitted to use your information to perform the service we've asked of them.

Marketing emails

If you opt in, we'll email you about new scents, restocks, and occasional offers. Every email has an unsubscribe link at the bottom, and unsubscribing takes effect immediately.

Order confirmations, shipping updates, and replies to your messages are transactional. You'll continue to receive those even if you unsubscribe from marketing, because they relate to a purchase you've made.

How long we keep your information

We keep order records for 2 years to meet tax and accounting requirements. Marketing contacts are kept until you unsubscribe. Contact form messages are also kept for 2 years and then deleted.

When information is no longer needed, we delete it or anonymise it so it can no longer identify you.

Your rights

Depending on where you live, you may have the right to:

• Access a copy of the information we hold about you.
• Correct anything that's inaccurate or incomplete.
• Delete your information, where we have no legal reason to keep it.
• Object to or restrict how we use it.
• Portability — receive your data in a transferable format.
• Withdraw consent at any time, where consent is our basis for processing.
• Opt out of sale or sharing of personal information — note that we do not sell personal information.

To exercise any of these, email [email protected]. We'll respond within 30 days, and we won't treat you differently for asking.

Security

Our site runs over an encrypted HTTPS connection, and payment details are handled entirely by our payment provider. We limit access to personal information to the people who need it to fulfil orders and answer your questions.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we can't guarantee absolute security.

Links to other websites

Our site and emails may link to other websites — social media, payment providers, or shipping carriers. We're not responsible for their content or their privacy practices, and we'd encourage you to read their policies before sharing information with them.

Changes to this policy

We may update this policy as the business changes or the law requires. The date at the top always reflects the current version. If a change materially affects how we handle your information, we'll tell you by email or with a notice on the site.

Contact us

Questions about this policy, or about the information we hold on you:

• Email — [email protected]
• Post — Pure Haven Candles LLC, 34 Prospect St, Suite 10, East Orange, NJ 07017

If you're in the UK or EU and you're unhappy with our response, you have the right to complain to your local data protection authority.